HubSpot Service Hub Software Certification Exam Answers 2024 - PDF

HubSpot Service Hub Software Certification

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Get HubSpot Service Hub Software Certification Exam Answers 2024 (Updated) and Become a HubSpot Service Hub Software Certified Expert. Using this answer sheet, you will pass the HubSpot Service Hub Software Exam.

HubSpot Service Hub Software Details:

• Questions: 60 questions
• Time: 180 minutes to finish the assessment
• Passing Score: 80% or higher to pass
• Retake Period: If you don’t pass, you can take it again after 12 hours
• Validity Period: 12 Months

If You Don’t Pass the Exam, 100% Money Back Guarantee.

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• All the latest questions and answers are updated.
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• This will save your time & effort.
• All the questions and answers were gathered from many attempts at the exam.

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Some Updated Questions:

• Which of the following is NOT a stage in HubSpot’s feedback framework?
• What is an advocate?
• Which of the following is NOT an example of an advocacy action?
• How often should a customer effort score survey be used?
• How do you calculate NPS?
• Which of the following is NOT a step when establishing listening posts?
• Which report(s) do yo use to decide which knowledge base articles to write?
• Which of the following is a benefit of phone support?
• When should you consider using a chatbot?
• When should you use multiple ticket pipelines?
• True or false? A knowledge base is a type of self-service.
• An example of an extended value milestone is when a customer:
• How often should you edit your knowledge base articles?
• An example of a customer using self-service is when they:
• Which of the following is a benefit of live chat?
• Which report(s) do you use to decide which knowledge base articles to write?
• If you're setting up Service Hub reports for the first time, where should you start?
• A customer portal is a __________.
• True or false? You cannot edit the look and feel of your customer portal.
• If your support reps have trouble prioritizing tickets, consider _______.
• All of the following are benefits of email support EXCEPT:
• True or false? You can create cross-object reports from the report builder.
• True or false? Cross-object reporting exists in the service analytics tool.
• True or false? All customer portals are password protected.
• In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
• ________ is for folks who need to create basic, out-of-the-box reporting.
• A customer portal helps customers do all of the following EXCEPT:
• What information can a user see in their customer portal?
• What's the difference between service analytics and the report builder?
• If you've never set up service reports in HubSpot before, start with _________.
• Reports bucketed under the "conversation overview" category give you insight into:
• Customer portal is a _______ offering.